Privacy Policy

Who we are

Agent Level Media is operated by 2284555 Ontario Inc. We provide AI receptionist, lead-response, appointment-booking, and related business automation services.

Information we collect

We may collect information you choose to provide, including:

• Your name, email address, telephone number, and business name.
• Your website, industry, call volume, and information about your inquiry.
• Appointment details and communications you exchange with us.
• Information entered into an AI receptionist demonstration or related workflow.

Our website and service providers may also receive basic technical information such as your IP address, browser type, device information, and website activity for security and reliable operation.

How we use information

We use personal information to:

• Respond to requests, provide audits, and schedule conversations.
• Understand your business needs and recommend appropriate services.
• Configure, provide, support, and improve our services.
• Maintain business records, prevent misuse, and protect our systems.
• Meet legal and regulatory requirements.

SMS communications and phone numbers

When you provide your phone number and consent to SMS communication, we collect and use that number to send messages related to your inquiry or relationship with Agent Level Media. These messages may include appointment confirmations and reminders, customer-care messages, service notifications, requested follow-up, and marketing outreach where you have provided the required marketing consent.

Phone numbers, mobile information, and SMS consent are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

You may opt out of SMS messages at any time by replying STOP. Reply HELP for help. Message frequency varies, and message and data rates may apply. For customer care, email hello@agentlevelmedia.com.

AI-assisted services

Some demonstrations and services use AI to process conversations, capture inquiry details, prepare summaries, or support follow-up. Please do not submit sensitive personal, medical, financial, or legal information through a demonstration unless you have been specifically asked to do so through an approved workflow.

Service providers

We may use trusted providers for website hosting, forms, email, calendars, CRM, communications, automation, analytics, and AI processing. These providers receive information only as needed to perform services for us and are subject to their own privacy and security obligations. Information may be processed outside Canada, where it may be subject to the laws of another jurisdiction.

We do not sell personal information

Agent Level Media does not sell or rent personal information. We may disclose information when required by law, to protect our rights or systems, or as part of a business transaction subject to appropriate safeguards.

Retention and safeguards

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to maintain appropriate business records, or to meet legal requirements. We use reasonable administrative, technical, and organizational safeguards appropriate to the sensitivity of the information.

Your choices and rights

You may ask to access or correct personal information we hold about you, withdraw consent where applicable, or request deletion subject to legal and business-record requirements. You may also unsubscribe from commercial electronic messages using the unsubscribe option provided or by contacting us.

Contact us

For privacy questions or requests, contact Agent Level Media at hello@agentlevelmedia.com. We may need to verify your identity before completing an access, correction, or deletion request.